Social Media Monitoring to Assess Consumer Risks in Digital Credit Apps: Guidance for Supervisors from an India Pilot

This reading deck contains supervisory guidance on the use of a branch of AI, Natural Language Processing (NLP), for social media monitoring, based on insights and lessons from the India pilot, and provides examples of social media analyses carried out as part of that pilot. Although guidance is presented in a general manner that goes beyond the India pilot, it still needs to be well contextualized before its application in a specific jurisdiction.

Related Resources