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Process mapping for microinsurance operations

IFAD has developed the tool kit “Process mapping for microinsurance operations” to better understand and improve business processes and client value. This manual presents a ‘process mapping’ technique that can support institutions in self-analysis by assisting them in understanding, developing and improving business processes. The toolkit describes how a process map can be drawn, analyzed and adapted for the microinsurance sector, as a complement to the above mentioned document. This manual was specifically developed as a suplement to Microinsurance product development for microfinance providers.

  • Resource type
  • Author Roland Steinmann
  • Organisation
  • Year of Publication2012
  • Region
  • LanguageEnglish
  • Number of pages64 pp.

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