Process mapping for microinsurance operations
IFAD has developed the tool kit “Process mapping for microinsurance operations” to better understand and improve business processes and client value. This manual presents a ‘process mapping’ technique that can support institutions in self-analysis by assisting them in understanding, developing and improving business processes. The toolkit describes how a process map can be drawn, analyzed and adapted for the microinsurance sector, as a complement to the above mentioned document. This manual was specifically developed as a suplement to Microinsurance product development for microfinance providers.