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Operational Management Duties and Responsibilities

This short guideline points out that the board of directors delegates full responsibility over the daily credit union administration and operations to the general manager. In turn, the general manager reports directly to the board. Furthermore, the general manager’s responsibility includes supervision of the credit union employees.

It is noted here that credit union managers should have experience in managing financial institutions and employees and a financial or business background and that their duties and responsibilities should be clearly stated in writing.

The guideline sets out the duties and responsibilities of operational managers. The list assumes that the manager is not the only employee – the credit union has an accountant, loan officer, collector and a cashier.

• Resource type Guideline
• Author World Council of Credit Unions
• OrganisationWOCCU
• Year of Publication2002
• RegionGlobal
• LanguageEnglish
• Number of pages2 pp.
• EditionDevelopment Best Practices in Credit Union Supervision
• Keywords General Manager, Operational Management, Supervision