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Mobile Money in Somalia – Household Survey and Market Analysis

73% of the population above age 16 use mobile money services, broken down as 83% in urban areas, 72% rural areas. Overall, Somalis praise Mobile Network Operators for providing much needed services in the entire country. However some do not trust them as the system remains unregulated. Mobile money is deemed fast and convenient by Somalis, with a 92% satisfaction rate. However Somalis think that mobile money can be prone to technical issues and mistakes. Users also deplore some problems with e-float management/cash-out and the lack of interconnectivity between the different mobile money services.

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