This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Library
Mobile Money agents sustainability in a digital era: Findings from Mozambique
Agent are the mobile money industry’s backbone, digitising about USD 700 million per day in 2021. Mobile money agents play an essential role in enabling unbanked and underbanked populations to access financial services, thanks to their relatively more robust geographic reach than the traditional banking system.
However, a variety of challenges increasingly impact agents and their much-needed network, particularly in Sub-Saharan Africa. Considering these developments, the GSMA commissioned MicroSave Consulting (MSC) to research cash-in/cash-out (CICO) agent circumstances in three markets in Sub-Saharan Africa. This is the third and final report that focuses on findings from Mozambique.
- Resource type Report
- OrganisationGSMA, MicroSave Consulting (MSC)
- Year of Publication2022
- RegionAfrica
- CountryMozambique
- LanguageEnglish
- Keywords mobile money, cash-in/cash-out (CICO), Agent Banking