Extending Financial Services with Banking Agents

This Brief provides a quick look at the growing use of banking agents to extend financial services to low-income and poor people. Banking agents are retail vendors, lottery outlets, and post offices—trusted local establishments that can double as a kind of bank branch, processing everything from bill and pension payments to deposits, withdrawals, and money transfers. For the most part, however, poor clients are not yet using the full range of financial services. Cross-selling financial services through banking agents and getting poor people not only to use the agent network, but also to become true clients of their bank are still challenges faced by many financial institutions.

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