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Expanding Outreach in Malawi: OIBM’s Efforts to Launch a Mobile Phone Banking Program

This case study explores the efforts of the Opportunity International Bank of Malawi (OIBM) to implement mobile banking (m-banking) for its microfinance customers. It shares OIBM’s experiences, challenges, and lessons learned from the implementation process. Finally, the case study offers recommendations to other MFIs considering launching m-banking services.

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