Ethical Treatment of Clients
Recognizing Freedom from Hunger as a champion for microfinance clients, the Small Enterprise and Education Promotion (SEEP) Network asked them last year to lead an effort to develop a network-wide set of principles to protect clients with ethical standards of service. Freedom from Hunger has, therefore, developed a Statement of Ethical Treatment of Clients, in consultation with its in-country partners.
The Statement, which was approved by trustees in June 2004, recognizes that poor people need access to financial as well as non-financial services that are provided in an ethical, dignified, transparent and equitable way. Freedom from Hunger is now committed to working with its partners over the next year to ensure that their delivery of services meets the standards outlined in the Statement. The Statement is posted here to promote its role as setting an industry standard.