Enabling Policy and Regulation: Leaving No One Behind in the Digital Era
As technology and information rapidly force the evolution of global and local markets, we must act quickly to support policymakers and regulators to adapt to a swiftly advancing future full of opportunity and uncertainty.
An interconnected digital economy requires an agile, well-informed approach to risk management. For example, as new and old customers use digital channels from multiple and diverse providers, protecting customer data has become a policy focus area. Complementarily, as more people use formal financial accounts and expect their money to be accessible on demand, protecting funds will continue to be a priority issue. Rapid economic development will be driven by increasing customer trust. In a competitive environment that evolves rapidly, engendering customer trust is a constant process, and governments represent one of the few actors at the national level to which customers can look for protection from abuse and endorsement of reliable systems.