Delivering Formal Financial Services to Savings Groups: A Handbook for Financial Service Providers

This handbook serves as a tool for FSPs in the design and delivery of financial services to SGs. The handbook is comprised

of three sections:

  • Section 1: describes the market segment, who the customers are and what services they want.
  • Section 2: provides insights into the three main challenges that financial service providers face in serving this market — last mile delivery, understanding the consumer needs and determining the business value — and how to respond to them.
  • Section 3: details the steps in the design and delivery of financial products to SGs and includes case studies that illustrate the successes and challenges realized in this process.

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