Consumer Risks and Digital Financial Services: A Côte d’Ivoire Study

Côte d’Ivoire has seen strong growth of mobile money, which has created new economic opportunities on an unprecedented and notable scale, and the country is increasingly embracing digital financial services (DFS) to unlock additional financial inclusion benefits for consumers. However, DFS also exacerbate existing risks for consumers, according to CGAP’s global research, and continue to introduce new and ever-evolving risks—some outgrowing consumer adoption rates.

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