Library

focus note no. 60 - English focus note 60 - French

Consumer Protection Regulation in Low-Access Environments: Opportunities to Promote Responsible Finance

This paper defines responsible finance as delivery of retail financial services in a transparent and equitable fashion. The focus is on products, processes, and policies that appropriately balance customers’ interests with those of providers’ and avoid harmful or unfair treatment. Responsible finance is promoted through measures that may include consumer protection regulation, industry or provider codes and standards, and improvements in consumer financial capability.

This Focus Note describes current practices and assesses options for design and implementation of basic consumer protection rules, focusing on low-access environments.

Resource type Technical Note
Author Laura Brix and Katharine McKee
OrganisationCGAP
Year of Publication2011
RegionGlobal
LanguageEnglish
Keywords Regulatory Framework

Related Resources

Regulatory Approaches to Digital Payments Transaction Costs in Sustaining Financial Inclusion in Africa

The Regulatory Playbook for Zambian FinTechs

Regulatory Approaches to the Interest Earned on E-Money Float Accounts

Zimbabwe’s Investment Promotion Strategy

South Africa Country Diagnostic: “Making insurance markets work for the poor. Microinsurance policy, regulation and supervision: South African Case Study”