Assessing Digital and Financial Literacy in Vanuatu: Survey on Knowledge, Skills and Access

This case study highlights the rapid expansion of digital financial services (DFS) in Vanuatu, showcasing their potential to drive financial inclusion and empower marginalized and low-income groups. Strengthening digital and financial literacy (DFL) is crucial for realizing this potential across all population segments.

Vanuatu’s National Financial Inclusion Strategy (NFIS) for 2018-2023 includes Financial Literacy and Consumer Empowerment as a key strategic goal. The strategy aims to enhance financial education in schools and tertiary institutions, weave financial literacy into financial service offerings, and boost public awareness of financial legislation. It also seeks to ensure transparency and consistency in financial services, enabling better consumer protection and access to redress mechanisms. To address the critical data gap in these areas, the UN Capital Development Fund (UNCDF) has conducted a Digital and Financial Literacy Survey in Vanuatu and six other Pacific Island countries. The findings from this survey will inform targeted interventions to enhance digital financial competencies among women, MSMEs, youth, migrant workers, and rural communities, using the data to foster greater financial accessibility and empowerment for vulnerable groups.

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