What Makes Digital Banking Inclusive? Case Studies from Emerging Markets

Monday, November 2, 2020

Digital technology has greatly expanded access to financial services over the last decade, but the quality and range of services available to low-income customers remains limited. While mobile money providers, microfinance institutions, and other financial inclusion champions face regulatory and operational constraints on their capacity to deepen financial inclusion, many traditional banks are encumbered by legacy management cultures, technologies and business models.

Can the new generation of digital banks change this situation and bring better services to excluded customers? And do they offer lessons for mobile money providers, microfinance institutions and traditional banks? In this webinar, we will address these questions and more using our analysis of digital banks serving the underserved in India, Mexico, the Philippines and South Africa. We will also discuss the potential of “neobanks,” a new type of non-bank player competing with traditional banks.