Training opportunities

Mobile Money is quickly changing the nature of financial service provision – with promising opportunities to reach more customers and offering a more complete suite of relevant products. However, providers face multiple obstacles leveraging this opportunity – platforms are not always accessible, customers are difficult to serve on digital-only channels, and ad-hoc partnerships pose obstacles many providers find difficult to surmount. This is a training program that pulls together real examples of organizations that are or have gone through the transformation process as a result of structured and innovative process.

Program Topics:

• Module 1 : Recent developments in Mobile money and Inclusive Finance.
• Module 2: The Mobile Money Ecosystem.
• Module 3 Product offerings.
• Module 4 Regulatory structures.
• Module 5: Implementing a Mobile Money system.
• Module 6: Fraud and security issues on mobile money.
• Module 7: Customer services perspectives.
• Module 8: Agents obligations.
• Module 9: Liquidity Management.
• Module 10: Know your customers

Target Audience: 

• Microfinance practitioners; 
• Central Bank officials; 
• Telcos;
• Donors; 
• Investors; 
• Financial inclusion specialists; 
• Officials from the Ministry of Finance; 
• Staff of developmental agencies; 

Cost: 

• $1000 per delegate.
• Airport pick up and drop off will be provided.

• Region Africa
• Language English
• Keywords digital financial services