Training opportunities

09- 13
Customer centricity for financial inclusion

Monday, March 9, 2020 to Friday, March 13, 2020

This training course invites financial and non-financial actors to adopt a customer-centric approach to addressing issues of financial inclusion. It will examine the business case for customer-centricity as well as the process through which organizations can become more customer-centric, generating value for themselves as well as the customers they aim to serve. During the course, participants will work together to design solutions to their financial inclusion challenges using resources from the CGAP Customer-Centric Guide, which provides the evidence base and conceptual foundation for the course.