This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Training opportunities
Monday, March 9, 2020 to Friday, March 13, 2020
This training course invites financial and non-financial actors to adopt a customer-centric approach to addressing issues of financial inclusion. It will examine the business case for customer-centricity as well as the process through which organizations can become more customer-centric, generating value for themselves as well as the customers they aim to serve. During the course, participants will work together to design solutions to their financial inclusion challenges using resources from the CGAP Customer-Centric Guide, which provides the evidence base and conceptual foundation for the course.
- Region Global
- Country Italy
- Language English
- Keywords Financial Inclusion, Customer Centricity