COVID-19 Surveys: Better Understanding the Impact on MFIs and Their Clients to Better Act

Wednesday, June 9, 2021

Wednesday 9 June 2021 12.00 – 13.00  (UTC+2)/ on Zoom
Translation from French to English. 

To better understand the impact of the pandemic on MFIs and their clients, ADA, in association with the Grameen Crédit Agricole Foundation and Inpulse, launched waves of surveys to monitor and analyze the effects of the crisis among its partners in the field. In total, 5 waves of surveys were conducted in 2020 and one in 2021, with the information collected from 70 to 110 MFIs depending on the wave. Among the results highlighted, the least impacted MFIs have a significant agricultural and rural portfolio. On the other hand, the surveys also revealed a strong need to restart activities to enable clients to borrow again. To understand the reasons why clients were not repaying and to better manage their risks, MFIs re-emphasized on the importance of the “client-centric approach”: the client must be at the heart of their decision-making.

ADA, in collaboration with SPTF, focused on beneficiaries by helping to collect information from clients of surveyed MFIs. These MFIs were supported to conduct the client survey through an external entity or directly through loan officers.

The event will share the lessons learned from the results collected from clients and MFIs. It provides the opportunity to listen to the experience of Jacques Afetor, Director of Assilassimé, a MFI based in Togo, who participated in this initiative, and Eric Campos, Managing Director, Grameen Crédit Agricole Foundation & Corporate Social Responsibility Director, Crédit Agricole S.A., with the moderation of Laura Foschi, Executive Director of ADA.

Bruno Dunkel, Chairman of Inpulse, will share the closing remarks with the audience.